FAQs
What types of products do you offer on Kenzoue? We offer a wide range of products across different categories including fashion, home, technology, beauty, leisure and much more. Explore our store to discover our complete selection.
What payment options are accepted on Kenzoue? We accept major credit and debit cards (Visa, MasterCard, American Express), as well as payments via PayPal and bank transfers.
What is Kenzoue's delivery policy? We offer standard delivery as well as express options in some areas. Delivery times vary depending on your location and are indicated during the ordering process. See our delivery page for more details.
Do you offer returns or refunds? Yes, we offer a 30 day return policy on most of our products. If you are not completely satisfied with your purchase, please contact us to arrange a return or refund. Please see our returns policy for more information.
How can I track my order on Kenzoue? Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package on our website or on the carrier's website.
Do you offer gift wrapping options? Yes, we offer gift wrapping options for most of our products. You can select this option during the ordering process and add a personalized message if you wish.
Are your products guaranteed? We strive to provide high quality products, but if you have a problem with your purchase, please contact us and we will do our best to resolve the problem. Some products may also come with a manufacturer's warranty, please see the product description for details.
Can I change or cancel my order once it has been placed? We process orders quickly to ensure fast shipping, but if you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that this will be possible once the order has been processed.
Do you offer discounts for bulk purchases? Yes, we offer discounts for bulk purchases on certain products. Please contact us to discuss available options and obtain a personalized quote.
How can I contact Kenzoue customer service? You can contact us via our contact form on the website, by email at info @kenzoue.com or by sending us a message on our social networks. Our customer service team is here to help you Monday to Friday, 9 a.m. to 5 p.m.